Frequently Asked Questions Frequently Asked Questions What methods of payment do you accept? We accept Visa/Master debit and credit card Can I Exchange products? To be eligible for a return / Exchange, your item must be unused and in the same condition & original packing that you received. The exchange is possible only one time within 15 days of purchase date with the purchase receipt/Invoice to avoid inconvenience as per policy. I have a question about a product. Who should I call for assistance? Our customer service team will be happy to find the answers to your queries questions about fabric, color, style, delivery, size or anything else you may need help with! Feel free to contact us by phone or Email How long will my order take? Online orders are processed and shipped within 5 – 7 working days from Saturday – Thursday Can I order samples? We do not give out Samples Can I change/cancel my order? Cancelation of online orders is possible by sending an email to firstname.lastname@example.org. If the goods are already dispatched at the time of cancellation no refunds are issued. Customers are responsible to pay your own shipping costs for returning your item. Shipping costs are non-refundable. Unfortunately once an order is processed on our website it cannot be changed. How much is delivery? AED 20 – AED 25 within the UAE. How is my order dispatched? Through Courier If my selection is ‘backordered’ what happens? If an item goes on back order we will ship you the part of your order that is in stock and as soon as the back order remaining item becomes available we will ship you the rest of your order. You will not be charged any additional shipping for the second shipment. What is the availability in stores during the main ‘back to school’ sale? We make sure the orders are fulfilled during the peak season , if incase we have any product out of stock we manage to get it replenish during 2 weeks How do MtoM prices compare to ‘off the shelf’ prices & what is the time frame of delivery of goods? Made to measure uniforms (MtoM’s) will always be more expensive than ready-made uniforms, since there are extra costs involved in tailoring the garment locally. The process for MtoM is within 14-21 days Can retail outlets exchange products purchased from the school and can they process refunds? Yes, products can be exchanged at the retail store if returned in their original packing and with the original invoice. Approvals will be given by the respective stores in charge. Refund is processed only after management approval & if approve then Credit Note will be provided valid for 90 days How are the uniform fabrics chosen ? Uniform fabrics are chosen by the school authorities. During the sampling stage they are shown various fabrics and colours, all of which meet our exacting standards. The final decision however, is made by the relevant schools Can products be replaced on account of quality concerns? As per our replacement policy, exchanges or returns on account of quality, will be processed only after they are approved by the store in charge, Note that fitting issues are not considered quality issues How are uniform sizes determined? Uniform sizes are derived by conducting sizing research in schools where standard sizes are compared to the actual sizes of randomly chosen children. These specifications are then used in collaboration with internationally approved grading rules, to form the basis of the size range. For those students who do not conform to the standard sizes, we offer MtoM (made to measure) by request. Are price lists published online? Price lists are available on the website, once a customer has registered they can view the prices of the relevant school. What time does the store operate? Knieper Blues physical store operates from 10 AM To 7:30 PM from Saturday to Thursday. Online store operates 24/7 Can I pre-order an item is currently out of stock? Yes, You can pre-order out of stock items at our online store. Whenever the stock is available, goods are dispatched to your registered address. Are there any shipping charges for returning the item? You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.